Tags >> Satisfied Customers

Mistakes

Posted by: Sarah Moeck

 

One of my favorite movies is Music and Lyrics. I love Hugh Grant, and though he is no Michael Jackson, I actually enjoy listening to him sing. One of my favorite songs comes at the very end of the movie (don't worry- no spoilers) where he is asking the heroine to forgive him by singing a song in concert. One of the lines in the song I love especially. It goes:

"Please don't write me off just yet."

To me it is such an epic plea for forgiveness, you know?

What made me think of this, was a customer that came into one of our companies stores the other day and said that they had been to a local dry cleaners recently, and the company had ruined the customers shirt in some way. When the customer went back to ask that the misfortune be corrected somehow,  the dry cleaners had sent the customer out the door without another word, and without making amends for the mistake.

I am sure that MOST dry cleaners have heard a story like this from a customer. Though we are here to fix and to clean your clothes, unfortunately, we cannot, as much as we would like to be able to, claim perfection. Sometimes- things happen, as I am sure all of you have experienced in your own line of work. Mistakes cannot be eradicated indefinitely.

However, we have discovered that the real mistake doesn't come in staining or ruining a garment. The real mistake that our customers previous dry cleaners made, was in not making up for their error.

Since Dry Cleaning and Beyond had been in business we have, yes, we will admit, made some mistakes. What we have and what we will continue to promise to do however, is to make up for the mistake IF you, as the customer, give us the chance to do so. We can replace missing buttons, re-sew loose hems and threads, get out stains from bleeding fabrics etc. If it comes down to it- we will even replace something if needed. And we will do it without charge.

So I guess though I have no voice or piano talent, I would like to make the same plea as Hugh Grant. Don't write us off with the first error. Bring the garment in and give us, or whatever dry cleaner you go to, the chance to show you how much we appreciate you as a customer by making up for what we did wrong.

Because we will make it up to you if you give us the chance. And that is something that we CAN promise.


Santas Dry Cleaning

Posted by: Sarah Moeck

The best part about working for a dry cleaners, I think, is getting to see everyones clothes. It's different than working in a retail store, which I have also done, where you just see the same clothes over and over. At a dry cleaners you see everyones different styles, the things they are picky about, even how they wear their clothes.

My favorite time to be working for the dry cleaning buisness is during the holiday season, starting with October. Before and after Halloween everyone brings in their costumes, and as it heads into November the Santa Claus, elf, and Mrs. Claus outfits start flowing in. I have seen some very fancy velvet suits, and even a "fat padding" vest.

We had a man once who had dropped off such a suit, and one afternoon he called to see if it was done being cleaned. I told him yes, and since he said he was going to be coming right in to get it, I hung it behind the desk to have it ready.

Before he came into the store however, a woman with her young son came in to pick up some buisness suits. While we were taking payment, the little boy was looking around the store: the clothes, the pictures, the candy on the counter. That's when he spied the santa suit hanging just behind me.

His eyes popped open wide, as well as his mouth. He tapped his mother on the arm. "Mom, look! Santa Claus gets his dry cleaning done here!"

I was happy to be able to show him that we did Super Womans dry cleaning as well. He was very excited to be able to see her suit for himself.